Kuwait
National
Bank
Design a customer onboarding journey to a digital bank. Imagine this is a new customer and has never opened a digital bank account before, the customer will open the account from Identity verification, to account setup and the journey should end once they have finished creating the account and reaching the dashboard.
Onboarding using a selfie using “facial recognition” or “biometric verification.” It’s a security measure that banks and other financial institutions use to verify the identity of individuals during the account opening process. While I can provide a general explanation of how it works, keep in mind that specific procedures may vary depending on the bank or region
Once you’ve submitted your personal information and identity documents, you may be prompted to capture a selfie using your device’s camera. The bank’s application or website will typically guide you through the process, ensuring that your face is clearly visible and well-lit.